Depending on the particular circumstances, SRMC Booval may collect and hold a range of different information about you. This can include your name, date of birth, Medicare details, health information (including information relating to your lifestyle, medical history, medications, family history, occupation and treatments) contact details (including address, email address, phone number or mobile telephone number) and financial information (such as credit card or bank account numbers). The kinds of personal information we collect depends upon the nature of our relationship with you.
In most cases we will only collect credit information about you if you disclose it to us. Our usual purpose for collecting, holding, using and disclosing credit information about you is to enable us to process payments for the medical services.
This policy does not apply to acts and practices that relate directly to the employee records of our current and former employees.
SRMC Booval may collect your information in a number of ways, including:
If you choose not to provide certain information about yourself, SRMC Booval may not be able to provide you with the services or information you require.
SRMC Booval may store your information in hard copy or electronic format, in storage facilities that SRMC Booval owns, or that are owned and operated by third party service providers.
SRMC Booval takes the privacy and security of your information seriously and SRMC Booval is committed to maintaining the security of your information under SRMC Booval’s control.
SRMC Booval uses a combination of technical solutions, security controls and internal processes protect your information from unauthorised access and disclosure.
While SRMC Booval takes these steps to maintain the security of your information, you should be aware of the range of information security risks that exist today and take appropriate care to help safeguard your own information.
SRMC Booval may collect, hold and use your information for a range of different purposes, including:
We will not collect personal information that would be unlawful, unnecessary or unrelated to our business.
SRMC Booval may disclose your information:
We will not disclose your personal information to overseas entities unless you expressly advise us to, apart from the offsite storage of our information or to the extent that it is necessary or desirable to make such disclosure to obtain payment of money owed to us.
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SRMC Booval is fully compliant with the Spam Act 2003 (Cth) and SRMC Booval will not send you promotional material if you do not want it sent to you. SRMC Booval will not forward your email address to any third parties without your express permission.
If you wish to access any of your personal information that SRMC Booval holds or would like to correct any errors in that information, please contact SRMC Booval using the contact details set out on our contact page.
You may also use these contact details to notify SRMC Booval of any privacy complaint you have against SRMC Booval, including if you think that SRMC Booval has failed to comply with the Australian Privacy Principles (APP)
SRMC Booval will investigate any complaints received in writing and endeavour to respond to your complaint within 14 days of receipt of the complaint.
While SRMC Booval will use its best endeavours to address any complaint that you may have, if you are unsatisfied in the manner in which SRMC Booval deals with your complaint, you may also be able to lodge a complaint with a relevant regulator such as the Australian Information Commissioner (www.oaic.gov.au).
This policy has been issued by SRMC Booval, effective as at 5 August 2022. From time to time, SRMC Booval may need to change this policy.
SRMC Booval will post the updated version here and it will apply to all of your information held by SRMC Booval at the time.
If you would like to complain about a breach of the APP, you may contact our Privacy Officer by emailing firstname.lastname@example.org or telephone (07) 3816 1155 and ask to speak to our Privacy Officer.